Privacy Policy

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

When you contact us or submit an inquiry, we may collect:
1.Full name
2.Company name
3.Business email address
4.Phone number
5.Country and business address
6.Job title and business position
7.Other contact information voluntarily provided by you

2.2 Business and Manufacturing Information

To provide our OEM and ODM manufacturing services, we may collect:
1.Product requirements and specifications
2.Supplement formulations and ingredient preferences
3.Packaging and labeling requirements
4.Estimated order quantities
5.Manufacturing and quality control requirements
6.Business cooperation details
7.Purchase orders and transaction records
We treat confidential manufacturing information, proprietary formulations, and customer business information with strict confidentiality.

2.3 Technical Information

When you visit our website, certain technical information may be collected automatically, including:
1.IP address
2.Browser type and version
3.Device information
4.Operating system
5.Website browsing activities
6.Access time and visited pages
7.Cookies and similar tracking technologies

3. How We Use Your Information

Terrawell may use the collected information for the following purposes:
1.To respond to inquiries and business requests.
2.To provide OEM and ODM manufacturing consultations.
3.To prepare product quotations and manufacturing proposals.
4.To develop and customize health supplement products.
5.To process orders and manage business relationships.
6.To provide product information and technical support.
7.To improve our website, products, and services.
8.To communicate important business updates.
9.To comply with applicable laws and regulatory requirements.
10.To prevent fraud, unauthorized access, and security risks.
We will only use your personal information for legitimate business purposes and other purposes disclosed to you or permitted by applicable law.

4. Confidentiality of OEM & ODM Projects

As a health supplements OEM and ODM manufacturer, Terrawell recognizes that product formulations, ingredient combinations, manufacturing specifications, and brand development information are valuable business assets.
We are committed to protecting the confidentiality of information provided by our customers.In particular:
1.Customer formulations and customized product specifications will be treated as confidential business information.
2.Customer trademarks, logos, packaging designs, and brand materials will not be used without authorization.
3.Customer project information will not be disclosed to unauthorized third parties.
4.Manufacturing-related information will only be shared with authorized personnel and service providers when necessary to fulfill business obligations.
5.We will take reasonable measures to prevent unauthorized access, use, or disclosure of confidential information.
Where appropriate, additional confidentiality agreements (NDAs) may be executed between Terrawell and its customers.
The specific ownership, use, and protection of intellectual property and product formulations may also be governed by separate written agreements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and website functionality.
Cookies may help us:
1.Remember website preferences.
2.Understand website traffic and visitor behavior.
3.Analyze website performance.
4.Improve website navigation and content.
5.Support website security and functionality
You may configure your browser settings to reject or delete cookies. However, disabling certain cookies may affect some website functions.
Where required by applicable law, we will obtain your consent before using non-essential cookies or similar tracking technologies.

6. Information Sharing and Disclosure

Terrawell does not sell your personal information to third parties.
We may share information only in the following circumstances:

6.1 Service Providers

We may share necessary information with trusted third-party service providers, including:
1.Website hosting providers
2.IT and technical support providers
3.Logistics and shipping companies
4.Payment service providers
5.Business communication platformsbr> 6.Professional legal and accounting advisors
These parties are permitted to process information only as necessary to provide their services or fulfill applicable legal obligations.

6.2 Legal Requirements

We may disclose information when required by law, regulation, court order, or government authority, or when necessary to protect our legal rights and business interests.

6.3 Business Transactions

In the event of a merger, acquisition, restructuring, or transfer of business assets, relevant information may be transferred in accordance with applicable privacy laws.

7. Data Security

We implement reasonable administrative, technical, and organizational security measures to protect personal and business information against:
1.Unauthorized access
2.Accidental loss
3.Improper disclosure
4.Unauthorized modification
5.Destruction or misuse
Access to confidential customer information is restricted to authorized personnel who need the information to perform their business responsibilities.
Although we take reasonable steps to protect information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on:
1.The nature of the business relationship.
2.The duration of customer cooperation.
3.Manufacturing and transaction records.
4.Applicable legal and regulatory requirements.
5.The resolution of disputes and enforcement of agreements.
When information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it.

9. International Data Transfers

As an international health supplements manufacturing business, Terrawell may work with customers, suppliers, and service providers located in different countries.
Your information may therefore be transferred to and processed in countries outside your country of residence.
Where required by applicable data protection laws, we will implement appropriate safeguards to protect personal information during international transfers.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:
1.Request access to your personal information.
2.Request correction of inaccurate information.
3.Request deletion of your personal information.
4.Withdraw previously provided consent where applicable.
5.Object to certain data processing activities.
6.Request restrictions on certain processing activities.
7.Request a copy of certain personal information.
8.Opt out of the sale or sharing of personal information where applicable.
To exercise your privacy rights, please contact us using the contact information provided below.
We may need to verify your identity before processing certain requests. We will respond in accordance with applicable legal requirements.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), subject to applicable eligibility requirements and legal exceptions.
These rights may include:
1.The right to know what personal information is collected, used, and disclosed.
2.The right to request deletion of personal information.
3.The right to correct inaccurate personal information.
4.The right to opt out of the sale or sharing of personal information.
5.The right to limit certain uses and disclosures of sensitive personal information.
6.The right not to receive discriminatory treatment for exercising your privacy rights.
Terrawell does not sell personal information.
California residents may submit privacy-related requests through our designated contact email address.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.
Please note that Terrawell is not responsible for the privacy practices, content, or security of external websites.
We encourage visitors to review the privacy policies of third-party websites before providing any personal information.

13. Children's Privacy

Our website and business services are intended for business customers, professional partners, and adults.
We do not knowingly collect personal information from children under the age of 13 without appropriate parental consent where required by law.
If we become aware that personal information has been collected from a child in violation of applicable laws, we will take reasonable steps to delete such information.

14. Changes to This Privacy Policy

Terrawell reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable laws and regulations.
Any updates will be published on this page with a revised effective date.
We encourage visitors and business partners to review this page periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Company Name: Terrawell
Business: Health Supplements OEM & ODM Manufacturing
Website: https://www.terrawellvita.com
Email: info@terrawellcare.com
Address:Room 313, Building 1, Greenland Yunduhui Qixia District, Nanjing City, Jiangsu Province, China
We value your trust and are committed to protecting your privacy and maintaining long-term, transparent business relationships.

Thank you for choosing Terrawell.

Terrawell – Your Trusted Partner in Health Supplement Manufacturing.